Seso, Inc. d/b/a Seso Labor, Inc. (“Seso”) will remotely provide assistance to Customer with the resolution of problems with the Payroll Services described in Order Forms in accordance with the following terms.

A. Support Hours. Support for all Payroll Services is provided during Seso’s normal business hours (9AM – 7PM Eastern Time, not including Saturdays and Sundays and holidays) (each, a “Business Hour”).

B. Incident Submission and Customer Cooperation. Customer shall identify, investigate and attempt to resolve all problems with the Payroll Services (each an “Incident”) prior to contacting Seso, and should only escalate Customer problems to Seso after exhausting all reasonable means available to Customer to resolve the Incident, including Documentation. In the event Customer is not able to resolve the Incident, it should be escalated to Seso using the following process. Customer may report Incidents by contacting Seso at the applicable email address specified in the applicable table below. With respect to Payroll Self Services, Customer shall report all Incidents by email to the email address set forth in the table below. Customer agrees to provide Seso with reasonable access to all necessary personnel to answer questions about any Incidents reported by Customer regarding the applicable Payroll Service. Seso does not guarantee performance of the Payroll Services if such access is not provided by Customer. When reporting an Incident with respect to the Payroll Self Services, Customer shall provide information as reasonably required by Seso, which includes the following information regarding the Incident:

• Date observed

• Start time of Incident

• Feature

• Customer OS

• Customer Browser type and Version

• Aspects of the Service that are unavailable or not functioning correctly

• Error Code or Wording of any message displayed by the Service and frequency

• Relevant log files or data

• List of steps Customer has used to reproduce Incident

• Repeatable by Others: Yes/No

• Additional Info/Attachments

C. Primary Contacts. Customer shall appoint 2 individuals to serve as primary contacts between Customer and Seso and all of Customer’s support inquiries shall be initiated through these contacts.

D. Incident Response. With respect to the Payroll Self Service, Seso’s personnel will assign a priority level (“Priority Level”) to each Incident. With respect to all Payroll Services, Seso will seek to provide responses in accordance with the applicable table below.

Payroll Self Services:

Payroll Managed Services:

E. Support by Customer. Customer will provide all support to its Users and will manage and perform all communication with its customers. At no time will Seso be expected to communicate directly with Customer’s customers.

F. Exclusions. Seso will have no obligation to provide Support to the extent an Incident arises from: (a) use of the Services, including, without limitation, in a manner not consistent with the Documentation; (b) use in conjunction with systems, products or components not reasonably anticipated to be used with the Services or part thereof; (c) modifications to the Services that were neither made by or authorized by Seso; or (d) third-party platforms or other third-party systems.